Not knowing which live chat tool to choose can be a stressful and time-consuming task. When choosing the right live chat solution, it’s important to find a system that works best for your business.
Whether you’re looking for a limited plan or unlimited plan, there are many factors you should take into consideration.
It’s also essential to compare live chat tools based on pricing and features. In fact, many paid plans have limited features that may surprise you.
The best live chat solutions are those that are easy to set up and use while offering comprehensive customer services. We created this list of live chat software tools to help you select the best solution for your business.
Check out our list of top 5 live chat tools:
#1. LiveChat
LiveChat is a full-service customer support platform that satisfies your customers while increasing sales. Add a chat widget to your website to increase its credibility and to assist your online visitors. Encourage them to add things to their shopping carts and assist them with the checkout process.
Have as many customizable chat widgets as you need on various websites. Everything is managed with a single LiveChat account.
Make announcements, promote new items, and ask your visitors to engage in conversation. Send customised greetings based on site time spent, customer location, and pages visited.
Examine the number of chats, the average chat time, and the speed of your agents’ responses. To ensure that agents are available during peak hours, adjust agent shifts. Keep an eye on how your agents are doing and give them immediate help.
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#2. HubSpot Live Chat
For marketing, sales, content management, and customer care, HubSpot’s CRM platform provides all the integrations you want. The platform’s individual products are all strong on their own, but their combined use is truly magical.
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Every communication is immediately captured and kept in your conversations inbox as well as on the timeline of the contact, giving your team a complete picture and a clear understanding of every connection.
Create targeted welcome messages for various web pages or audience segments using your live chat widget’s simple customization tools to connect with the site visitors who matter at the time when they’re most interested.
There is no need for code to use the chatbot builder that is fully integrated into HubSpot’s live chat service. Create simple bots that qualify leads, schedule meetings, respond to typical customer service queries, and more.
Utilize the free Slack integration offered by HubSpot to receive chat notifications and reply directly from Slack, or use the HubSpot mobile app to have discussions.
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#3. LiveAgent
LiveAgent’s simple ticket management makes it one of the greatest help desk software options on the market. Benefit from our extensive feature set, seamless integrations, and first-rate multi-channel support for seamless client interactions.
Our quick live chat widget will let you deliver fantastic customer service. Important elements like pre-written responses, a live typing window, and others support our live chat feature.
LiveAgent provides a cutting-edge chat tool. To assist customer service personnel in providing a fantastic chat experience, it includes premium features.
Smart chat routing, proactive chat invitations, visitor tracking, and more are important features. One of the fastest on the market is LiveAgent’s multilingual chat widget.
Customer service representatives can manage hundreds of calls each day with the aid of our sophisticated tools. LiveAgent is much more than just a basic live chat service. Learn about our customer care platform, which can manage all necessary contact channels.
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#4. Zendesk
Zendesk is a service-first CRM startup that creates tools to enhance customer connections. Our software is strong, adaptable, and can scale to meet the demands of any business. even yours.
So that customers can contact you right away, Zendesk gives your team the tools to provide engaging conversational experiences across your web, mobile, and social apps. Every customer’s needs can be quickly scaled and automated.
To provide prompt assistance without repeating yourself, integrate message and live chat into your website or mobile app and take use of your customers’ social media presence on platforms like WhatsApp, Facebook, Instagram DMs, and Apple Business Chat.
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With Zendesk, agents can see every customer interaction in one place. The context they require to personalise encounters at scale is available to agents, who can switch channels smoothly.
Zendesk gives you the tools to personalise the live chat experience for your business. Utilize third-party tools to alter the appearance, add a logo, or function of your chat window.
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#5. ClickDesk
You can communicate with website visitors using Live Chat, Helpdesk, Voice, and Social with the aid of ClickDesk. ClickDesk has you covered with pre-chat polls and keyboard previews. From any location, at any time, and on any device, ClickDesk is incredibly simple to use.
Utilize our online chat panel’s user-friendly live chats map to fully understand your visitors. Start interactions with your most promising leads. By country, web activity, chat status, and other factors, you can filter visitors.
Based on the visitor’s location, the URL, or the amount of time spent on a page, automatically sends a personalised greeting. Greet guests warmly to increase sales and customer satisfaction.
Our cutting-edge chat software features a robust Keystroke Preview that enables you to see what visitors type before they send it over. Gain a deeper understanding of your visitors, foresee their support questions, improve negotiation, and close more deals.
With a simple Android app you can use on the go, put the power of ClickDesk in your hands. Install the mobile live chat software right away to start taking chats and handling support tickets from your smartphone or tablet.
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Final Words:
Ultimately, the best communication tool for you will depend on your team’s preferences, but we hope that this comparison has given you a good starting point from which to begin. As always, we love hearing from you, so if you have any questions, comments or feedback about any of the tools we mentioned in this post, feel free to leave us some feedback below.
