E-commerce Interview Question and Answers – Shamsher Khan


E-commerce Interview Question and Answers

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To clear any interview, one must work hard to clear it in the first attempt. So simply to save your time we have provided all the necessary details about E-commerce Concepts  Interview Questions and Answers. 

Q1. What are the features of E-commerce?

Ans: The features of e-commerce are non-cash payment, service availability (24*7), Improved sales, support, advertising and marketing, inventory management, communication efficient, faster, reliable, less time consuming, on the go service and saving time. It is available at any time and anywhere, helps in making a better management of product and services.

Q2. Difference between E-commerce and Traditional Commerce?

Ans: Traditional Commerce is mainly dependent on the exchange of information from one person to another whereas E-commerce has very less dependency on the same. In traditional commerce, transactions or communication are done synchronously. It means manual intervention is required for any communication or transaction, but in e-commerce transactions or communications can be done asynchronously. Mainly all the process is automated one. Traditional communications of business depend on individual skills but in e-commerce, there is no manual intervention. In traditional, it is difficult to maintain and establish standard practices whereas in e-commerce uniform strategy can be easily maintained and established. In traditional commerce, there is the unavailability of uniform as it mainly depends on personal communication whereas, in e-commerce, there is one uniform platform provided where all the information is available and it provides the platform to support the different business activities across the globe which is not possible in traditional commerce.

Q3. What are the different e-commerce business models?

Ans: This is the common E-commerce Interview Questions asked in an interview. The different e-commerce business models are Business to Business (B2B), Business to Consumer (B2C), Consumer to Consumer (C2C), Consumer to Business (C2B), Business to Government (B2G), Government to Business (G2B) and Government to Citizen (G2C).

Q4. How E-commerce Works?

Ans: When a consumer wants to buy a certain product, he goes to the website and selects the product he wants to buy. Once the product is selected, the consumer transaction is moved to the online transaction server where he places an order. The information is exchanged over a secure channel through a private gateway to a processing network. The networked banks accept or reject the transaction. All this happens in just a matter of seconds.

eCommerce is very secure due to the SSL (Secure Socket Layer) technology. The basic steps involved in becoming Commerce Enabled are:

  • Getting an Internet Merchant Bank Account
  • Web Hosting
  • Obtaining a Digital Certificate
  • Finding a Provider of Online Transactions
  • Creating or Purchasing a Shopping Cart Software

Q5. List The Major Benefits Of E-commerce?

Ans: The major benefits of E-commerce are:

  • secure – more secure than a cheque.
  • fast – the transactions take not more than a few seconds
  • always on – the purchases can be made 24/7
  • convenient – ease of purchasing
  • reduced cost price – Reduction of Marketing and Advertising Costs

Q6. Explain the technical disadvantages of e-commerce?

Ans: In e-commerce, there can be a lack of security of data, system, reliability and might be the poor standards of implementation as well. It is still getting or finding it and keeps on changing rapidly. There can be issues with the network in some areas, high-speed internet connectivity is required for accessing the websites on the desktop or mobile or any other gadgets. Existing applications and databases are difficult to integrate with e-commerce applications or software. There can be the issues with software compatibility and hardware with some operating system or might be any other incompatibility with the system.

Q7. Tell us which different sector e-commerce applications are available in the market?

Ans: The applications are mainly available for many different sectors or areas, from those areas some are like books, music, financial services, home electronics, mobiles, entertainment, apparels, travel services, toys, movie tickets, information, gifts and computer products, accessories etc.

Q8. What are the short-comings of e-commerce?

Ans: E-commerce required a lot of initial set up cost for creating the website of application. There can be the trust issue on site as traditional buyers like to go for traditional commerce with interaction or communication. It is really difficult to ensure the security or privacy to online transactions and stored data. We can just view the product virtually not in reality as sometimes the delivered product looks different from the expectation. Internet access is still not available for everyone and everywhere, which makes it difficult for organizations to reach there and expand their market like remote villages. There can be a delay in launching the application or website because of mistakes, issues or unavoidable circumstances and lack of experience.

Q9. Explain the B2C business model briefly?

Ans: This is the advanced E-commerce Interview Questions asked in an interview. This B2C business model sells the product directly to customers. The customers can easily view the products on the website and choose the product from the different varieties and order the product accordingly. The ordered product will be delivered to the address and in between all the transit updates are sent to the customer via SMS or email notification as per the choice of the customer only.

Q10. How does e-commerce work?

Ans: When a customer needs any product to buy, a customer goes to the website and chooses the product that he wants to buy. After selection of the product, a customer will select the mode of payment whether it is online or offline and after that product will checkout and order. The ordered products information has been exchanged to customer and delivery logistics. This process is being done in just a matter of minutes only. For e-commerce enablement, getting internet merchant bank account, webs hosting, obtaining the digital certificate, provider for online transactions and purchasing or creating the shopping cart software.

Conclusion: This has been a guide to list Of E-Commerce Interview Questions and Answers so that the candidate can crack these E-Commerce Interview Questions easily. Here in this post, we have studied top E-Commerce Interview Questions which are often asked in interviews.

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